Short version: if you want your money back within 30 days of a charge, you get it.
The promise
30 days, no questions. If you are unhappy with Next Moves Lab for any reason within 30 days of a charge, ask and we refund it. We will not ask you to justify it, and we will not offer you a discount to stay.
After 30 days, ask anyway. If something went wrong on our side, or you forgot you were subscribed and never used it, we would rather refund you than keep money you did not mean to spend.
How to ask
Two ways, whichever you prefer:
- Email team@nextmoveslab.com from the address on your account.
- Go to paddle.net and look up your order using the email address you paid with. You can request the refund there directly.
Paddle is our payment provider and the merchant of record, which means Paddle is the legal seller and handles the money. Refunds go back to your original payment method and usually arrive within 5 to 10 business days, depending on your bank.
If a charge on your statement says PADDLE.NET and you do not recognise it, that is us. Email us and we will sort it out.
Please come to us before contacting your bank. A chargeback takes weeks, costs everyone more, and we would have just refunded you.
Your statutory rights (EU, EEA, UK)
If you are a consumer in the EU, EEA, or UK, you have a legal right to withdraw from a purchase within 14 days, without giving a reason.
Our 30-day guarantee goes further and applies wherever you live. Nothing in this policy limits any right you have under consumer law in your country. Where the law, or Paddle's own buyer terms, give you more protection than this policy, the greater protection applies.
Cancelling versus refunding
These are different things.
Cancelling stops future charges. It is one click inside the app. Your access continues until the end of the period you already paid for. Cancelling does not delete your tasks or history.
Refunding returns money already charged. That is what this policy covers.
You can do either, or both.
What we do not refund
- Charges older than 30 days, unless something went wrong on our side or the account was clearly unused. Ask anyway.
- Accounts closed for breaching the Terms of Service.
Renewals
We email you before every renewal charge. If one slips past you anyway, tell us and we will refund it.
Price changes
If we raise the price, you get at least 30 days' notice, and a period you have already paid for is never repriced.
If you subscribed during our beta, at the beta price (offered until 4 October 2026), the rate you joined at stays yours for as long as your subscription runs without a break.
Contact
team@nextmoveslab.com